Consumer mediation

If you are a consumer and a disagreement with Please Send It has not been resolved, you can turn to a consumer mediator free of charge. The mediator reviews the dispute independently and proposes a solution to both parties.

Before contacting the mediator, write to us first at support@pleasesendit.com: mediation is only possible after a written complaint that has not received a satisfactory answer.

Our mediator: CM2C

PAPEL SAS, which publishes Please Send It, is a member of CM2C. In accordance with the provisions of the French Consumer Code on "the consumer dispute mediation process", after contacting us and failing a satisfactory answer, you may use a consumer mediation procedure free of charge with: CM2C, 49 rue de Ponthieu, 75008 Paris. Phone: +33 1 89 47 00 14. Website: https://www.cm2c.net/declarer-un-litige.php. Email: litiges@cm2c.net.